MicroStrategy Analyst

Skills

Description

support systems (DSS), information engineering, business administration, or other related discipline. Master’s degree in a related discipline is a plus.

• Experience with hands-on work designing and implementing data integration, and/or business intelligence solutions
• Hands-on MicroStrategy report and dashboard development experience; MicroStrategy certification is a plus
• Experience with databases with strong SQL and data modelling skills like 3rd normal form and dimensional modelling
• Excellent oral and written skills to clearly and concisely communicate with customers and executive level leadership.

Some of the activities in this role will include:

1) Engage End User Community (40%)
• Conduct product workshops or one-on-one sessions to educate customers on product capabilities including hands-on technical support
• Understand customer needs and map that to the product functionality (current or desired)
• Critically evaluate information gathered from multiple sources, reconcile data conflicts and provide appropriate communication
• Analyze output of system error logs to provide customers with appropriate assistance
• Collaborate with other internal Plan facing teams to provide all-around support including training for customers

2) Develop strong understanding of the Data Product (30%)
• Partner with architecture and solution delivery teams to develop a good understanding of the data product
• Prioritize efforts in product backlog that will address customer issues
• Develop strong business knowledge to recommend systems and process enhancements to improve data product
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and provide appropriate communication