Call Center Systems Architect
Lockheed Martin Corporation
Contract Baltimore, Maryland, United States Posted 8 years ago
About Position
Call Center Systems Architect (Contract)
$100.00 / Hourly
Baltimore, Maryland, United States
Call Center Systems Architect
Contract Baltimore, Maryland, United States Posted 8 years ago
Description
Specific Job DescriptionManage all activities related to the definition of reporting requirements and the interpretation of data. Responsible for validating the usefulness and necessity of existing reports, gathering additional reporting requirements, and establishing development priorities. Responsible for making recommendations for improvement to the existing reporting strategy. These recommendations shall include an evaluation of the existing enduser tools and additional industryleading tools that would enhance the reporting environment, suggestions for report distribution strategies, proposed Quality Assurance procedures, and suggested enduser training techniques and materials. Lead all efforts related to data management including data definitions, data quality, data ownership and data administration. Work closely with endusers and IT staff to gain consensus on a standard definition for common data attributes, and identify and document existing and future data so
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