Genesys Call Center Engineer
Wellpoint Health Networks Inc
Contract Richmond , Virginia, United States Posted 8 years ago
About Position
Genesys Call Center Engineer (Contract)
$45.00 / Hourly
Richmond , Virginia, United States
Genesys Call Center Engineer
Contract Richmond , Virginia, United States Posted 8 years ago
Description
This position requires an understanding of call center operations and experienced contact centers use of technology. Knowledge of complex call routing and screen pop technology is also important. The successful candidate will work closely with business leaders, IT staff and management in responding to call center technology issues as well as participation in strategic planning and project work. This position requires the continued support of existing applications used today as well as participation in the definition and building of a new Genesys/Avaya routing applications. Other specific skills and areas of expertise are Avaya PBX/ACD/CMS (3 years) Genesys Inbound routing design and scripting (2 yrs) Genesys reporting (Brio, Crystal, Hyperion) development and support (2 yrs) Genesys Email (1 yrs)
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