eGain Consultant
State Farm Insurance Companies
Contract Bloomington , Illinois, United States Posted 8 years ago
About Position
eGain Consultant (Contract)
$90.00 / Hourly
Bloomington , Illinois, United States
eGain Consultant
Contract Bloomington , Illinois, United States Posted 8 years ago
Description
Provide technical support and analysis on infrastructure related projects and for the production environment.Develop recommendations or solutions for upgrades, improvements, and strategies to ensure State Farm has a stable, available, and protected technical infrastructure.Research and consult with resources and industry experts to ensure the effectiveness and efficiencies of State Farm's infrastructure.Monitor, capacity plan, measure, and test new products and services being installed on the infrastructure.Assist in supporting new infrastructure products or modules of the eGain product suite.Develop and maintain infrastructure documentation such as design specifications, user manuals, technical manuals, and methodology documentation related to all environments.Coordinate any activities, tasks, or efforts that could impact our technical infrastructure.eGain Product Suite Level 3 Support.
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