Technical Lead - Storage Systems Administrator
Verizon Business
Contract San Francisco, California, United States Posted 7 years ago
About Position
Technical Lead - Storage Systems Administrator (Contract)
$55.00 / Hourly
San Francisco, California, United States
Technical Lead - Storage Systems Administrator
Contract San Francisco, California, United States Posted 7 years ago
Description
Provide Tier 3 support for storage problems across our customer base Incident, Change and Release Management. Serve as escalation point for all issues that Tiers 1 or 2 need help with. Define technical practices and procedures, and provide training for Tiers 1 and 2. Provide technical leadership to ROC staff in realtime and handson. Mentor junior and mid level ROC employees. Observe ROC staff in their technical delivery. Analyze ticket work logs. Mine the Remedy ticket system for data on specific types of problems and the performance of specific individuals. Design and execute skills assessments of ROC staff. Create training plans, compile training material, hold training classes, create Computer Based Training modules lab exercises, and assess the effectiveness of the training. Provide recommendations for process improvement. Review service delivery failures (quality, speed),
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