Help Desk II
PepsiCo Inc
Contract Valhalla, New York, United States Posted 8 years ago
About Position
Help Desk II (Contract)
$45.00 / Hourly
Valhalla, New York, United States
Help Desk II
Contract Valhalla, New York, United States Posted 8 years ago
Description
The Help Desk Analyst will handle entry level support and guide the customer to the next level for more in depth troubleshooting. The Help Desk Analyst must be able to document all calls and emails, assign to technicians, provide excellent customer service, and self direct their daily tasks. Ability to provide TrackIt reports and analyze trends to make recommendations to management. Update and keep track of work orders compliance in accordance with business Service Level Agreements. Application and Server technology to support are mainly Mapics XA, IBM iSeries and Intel Servers, and SAP (starting in September 2009)
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