Network Management Operations
Verizon Business
Contract Herndon , Virginia, United States Posted 7 years ago
About Position
Network Management Operations (Contract)
$65.00 / Hourly
Herndon , Virginia, United States
Network Management Operations
Contract Herndon , Virginia, United States Posted 7 years ago
Description
Responsible for responding to automated network alarms, customer calls via IPG and vendor notification of network outages by initiating a trouble ticket and documenting all pertinent information therein. Further responsible for fault isolation and resolution of complex network troubles and report findings to appropriate service centers or higher technical levels for resolution. Must be able to follow up with assigned trouble resolution entities to ensure proper escalation and timely resolution that falls within established quality parameters. Must be able to manage multiple simultaneous network issues and resolve them using customer and infrastructure database information and other resources, laboratory simulations, established procedures and engineering problem solving techniques. Performs assignments with broadly defined objectives, Determines problems and delivers known solutions by translating general directions into specific objectives, priorities and action steps. Solves network
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