Business Analyst

Description

Oversee the performance of the services on a daytoday basis. Regular liaison with business functions, or directly with vendors as to how and when required changes and/or improvements to the service can be brought about. Lead the discussions on any proposed changes or improvements to the services which the customer group and any other relevant parties make. Exercise with the PGM functions change control, and acceptance testing over any changing or new service elements. Act as a single point of contact for all queries and issues in connection with the services. Take day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of all issues which arise in connection with the services. Generate and coordinate the servicerelated tasks to complete fixes or minor enhancements. Develop service delivery proposals and identify business requirements with business sponsor and subject matter experts. Work with End User Services manager; help translate major business requirements into system/functional specifications. Oversee a service audit which may include surveying end users on the quality and satisfaction with Business Objects or BO software and BOdependent applications, or services such as help desk, data or data stewardship.