HelpDesk Support Technician

Description

Deliver prompt support solutions for Windows computer systems and networked enterprise services by phone, in person, via email, or through remote sessions.Accurately document complex issues and escalate the incident to the appropriate group within Omgeo or to the appropriate parent companies support team.Set realistic expectations with the enduser and communicate issues which negatively impact expectations in a timely manner.Effectively resolve escalated workstation issues.Effectively resolve/address networked enterprise services daily support tasks and common questions upon first point of contact.Monitor networked enterprise services to ensure optimal performance and availability.Clearly document networked services and technical solutions.Effectively document all support efforts into the incident tracking system.Assist with troubleshooting outages/interruption of services hosted by Omgeos parent organizationsSupport network printing and network storageDemonstrated experience with Windows Active Directory administrationUser and group administrationCreate and maintain login scripts.Support AD services DHCP, DNS, etc.Familiarity with virtualization.Contribute to the ongoing cycle of improving Helpdesk processesSupport the New Hire, Termination, and Transfer processes comply with Omgeo Corporate policies and procedures through proper documentation and the timely execution of the workflow tasks.Maintain accurate records of Omgeos networked assets via timely and accurate updates of the asset tracking system.Participate in floor moves to relocate network connected workstations and printers as needed.Perform miscellaneous task as needed.Endusers requesting technical support or information from the HelpdeskCross functional groups with network service requirements to conduct Omgeo business.Junior staff members of the CSS team Omgeos parent organization who will receive support requests for hosted servicesHardware and software vendors