Technical Writer
IBM Corporation
Contract Wichita , Kansas, United States Posted 7 years ago
About Position
Technical Writer (Contract)
$90.00 / Hourly
Wichita , Kansas, United States
Technical Writer
Contract Wichita , Kansas, United States Posted 7 years ago
Description
Looking for help desk type consultant / technical writer / process analyst. Must be able to document proposed process flows, and understand / define help desk tracking and operational related ticketing systemsParticipate in the Customer's Problem management process, Problem management meetings and provide required documentationReview ProblemsAudit Problem records for process compliance.Coordinate Problem process and tool requirements including customer specific elements.Report on Problem resolution. Create monthly reports and identify trend analysis.Audit Problem records for process compliance.Provide ongoing Problem process and Tool training.
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