WebSphere Administrator

Description

An Application Support Analyst III has indepth experience, knowledge and skills in an application support discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc.).An Analyst III is able to work independently on escalated issues and prioritizes, investigates and resolves them with minimal guidance from others. They function as the technical leads of their teams. Occasionally an Analyst III will be given opportunities to lead teams and projects to resolve complex technical issues.Primary Duties and Responsibilities Proactively suggest ways of improving system stability, availability, performance and reliabilityProvide Subject Matter Expertise in a core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc.)Ability to prioritize and resolve multiple complex and critical issues.Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.Protect and insure the stability of the operational systems as well as maintain the integrity of the data they containAssist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes. Assess critical path and assist in implementation of any project required by the businessAvailable to provide 24 X7 support as required