CCNA Certified Network Engineer

Description

The Order Manager within the BVoIP SD Center provides 5 x 8 provisioning support to our customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to an AT&T standard level of service. The Order Manager provides support and guidance to BVoIP customers. They conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fallout. Candidate will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression.Qualifications 1) Managed Services Intermediate Required 2) IP Expert Required 3) Network Technology Intermediate Required 4) Cisco Routers Intermediate Required 5) Communication Skills Expert Required 6) Project Mgmt Expert Required 7) Customer Interface Expert Required 8) CCNA Expert Desired