NASCO Resources

Description

Job Description Responsible for conducting research and root cause analysis for customers with the goal of recommending and implementing new processes and solutions to problems. Resolve issues and improve operational performance.Collects, tracks and trends data.Analyze data and investigate service related issues to identify root cause of problem(s).May create, review and followup on data reporting for internal and external sources.Identify and communicate business needs as necessary.Lead or participate in internal and external project workgroup(s).Participate in presentations to internal and external audiences. Translate business requirements and assist IT with the development of technical specifications.Develop complex forecasting tools using current technology/systems (Access, Excel, Monarch, etc.)Recommend solutions based on data analysis to increase business efficiency and/or improve existing processes.May do data mining using call survey results and make recommendations for actions/solutions.Prepare materials for internal and external audit activities. Review audit findings/reports for accuracy and completeness. If appropriate, may formulate rebuttal and/or corrective action steps. Conduct User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc. May coach and mentor less experienced staff and/or assist in onboarding of new staff.Distribute and followup on work assignments.Perform other related tasks as assigned by management.