Business Objects Administrator/Support Consultant

Description

Providing 2nd level application support for a global shared service based upon Business Objects Web Intelligence, Crystal Reports, and Desktop Intelligence on the Business Objects XI 3.1 platform. Support a customer base of 70 plus reporting projects for over 5,000 endusers.1. Maintain, support, deploy and monitor a federated global standard Infoview intranet infrastructure regionally deployed on over 12 servers on the following platforms Windows 2003 Server R2 with IIS 1 Application Servers Weblogic 9.X and IIS Infrastructure projects, such as upgrade, patches, server buildouts and hardware replacement. Key Deliverables Providing 2nd level application support for a global shared service based upon Business Objects Web Intelligence, Crystal Reports, and Desktop Intelligence on the Business Objects XI 3.1 platform. Support a customer base of 70 plus reporting projects for over 5,000 endusers.1 Support customer reporting applications built with the standard Web Intelligence portal as well as customer portals built with the WebI SDK (ASP and JSP).2 Maintain, support, deploy and monitor a federated global standard Infoview intranet infrastructure regionally deployed on over 12 servers on the following platforms Windows 2003 Server R2 with IIS 1 Application Servers Weblogic 9.X and IIS Lead infrastructure projects, such as upgrade, patches, server buildouts and hardware replacement.1 Provide centralized repository administration, security administration, and change management for the reporting project teams.2 Work closely with product and engineering teams to define specifications for value added tools 1 define requirements for engineering of new releases2 provide infrastructure consultancy for new SDK web applications. Provide 24 x 5 on site support and oncall support during weekends.1 Coordinate internal Business Objects support operations to distribute and assign internal support calls 1 execute change management tickets ontime and correctly2 followup on escalated issues