Production Support Analyst

Description

project Application Support for Default Asset Management and Servicing applicationsstatement Facilitate Incident & Problem resolution Identify, analyze, fix, followup and coordinate changes to resolve incidents and problems. This involves preparing data correction requirements, reading and analyzing application programsDrive towards resolution and preside over incident conference calls.Analyzing applications as well as infrastructure log files to search and perform deep dive analysis on warnings, exceptions and failures.Reviewing and evaluating system performance and taking action to ensure stability of production environments.Production support liaison with Delivery Services, Technology Services and Business Support areas.Writing technical documentation, operational procedures, Incident and problem communications and preparing various system reports. Taking part in afterhours oncall rotation schedule and weekend activities as requiredRisk Mitigation that includes but is not limited to monthly application account asset certification and the accurate capture and storage of all related artifactsskill Junior (13 yrs)skills Unix, Shell scripting and SQL skills.Basic knowledge of infrastructure components such as networking, load balancers, firewalls etc. and security tools.Ability to understand continuity plans, disaster recovery/failover exercises.Basic understanding of programming languages, application architecture and release and deployment concepts.Familiarity with technologies and tools that will be valued Java/J2EE, webLogic, webMethods, ClearCase, ClearQuest, UDB, SQLServer, UNIX, NT, .Net, Gallagher and Remedy