Oracle CRM Business Analyst

Description

Is a key member of the Oracle team, responsible for coordination of complex andmultidisciplined projects supported by the CRM suite of applications fromdesign to implementation. This technofunctional team member has systemwideresponsibilities with CRM related processes, primarily in the areas of OracleEBS Sales and Oracle EBS Marketing. Provides subject matter expertise to solvefunctionallycomplex problems that may include other portions of the Oracle EBSapplication suite. Works closely with managers, other IT implementation teamsand business customers to fulfill project goals. Responsible for creating anenvironment of cooperation and teamwork which supports the identification andtimely completion of projects. This would include, but is not limited to,training support, monitoring progress, and communication among Pella andcustomer teams. May be responsible for supervision of support resources,coordinating testing scenarios, and tasked with managing customer relationshipsin assigned areas. Assists with issue resolution and troubleshooting on a dailybasis.ESSENTIAL RESPONSIBILITIES Percentages represent guidelines only; May vary by position and fluctuate due tochanging business needs.1. 30% Analysis and design work Analyze business requirements, develop andimplement design,manage configuration and integration, and conduct robust testing to support newsystem implementations, current system upgrades and business process changes andCI initiatives. Work to be reviewed with Sr. Analyst or manager.2. 25% Day to day support Support current business systems including issueidentification and resolution, functional performance monitoring and tuning anddisaster recovery capability to meet business objectives leveraging both userfeedback and internal metrics to drive improvement.3. 20% Advanced Support Provide industry expertise on difficult and complexissues.4. 10% Reports and Metrics Extract and format data to support functionalreporting and metric needs.5. 10% Project management Development and coordination of large projectsacross multiple systems and functions.6. 5% Documentation and Training Create and maintain documentation and conductend user training. Educate users in workflow, business processes, and reportingmetrics enabled by system.7. Supervisory Responsibilities None8. Responsibilities outside of normal business hours Most maintenance willhappen on weekends, team members rotate oncall responsibilities.9. Other duties may be assigned.