Incident Coordinator/Service Desk
BMC Software Inc
Contract Houston , Texas, United States Posted 7 years ago
About Position
Incident Coordinator/Service Desk (Contract)
$35.00 / Hourly
Houston , Texas, United States
Incident Coordinator/Service Desk
Contract Houston , Texas, United States Posted 7 years ago
Description
The Incident Coordinator/Service Desk function provides the primary customer interface for the reporting of Incidents and manages their end to end lifecycle ensuring customer satisfaction and SLA compliance. This position has responsibility for being the direct contact with BMCs Sales force on a day to day basis ensuring their issues are correctly recorded and resolved. The scope includes both inbound and outbound IT Help Desk services focused on the North America Sales employee.
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