End User Computer Technician
TIAA
Contract Denver, Colorado, United States Posted 7 years ago
About Position
End User Computer Technician (Contract)
$80.00 / Hourly
Denver, Colorado, United States
End User Computer Technician
Contract Denver, Colorado, United States Posted 7 years ago
Description
Under moderate supervision and direction, provide second level enduser PC support. Supports the configuration/ installation and general troubleshooting of PC hardware and software incidents and issues, including laptops, desktops, printers, and other messaging devices BlackBerry and mobile phones. Install, configure, and troubleshoot Windows based operating systems, Microsoft Office & Outlook products, and provide application support to endusers, Backup and recover enduser data and files. Supports hardware and software testing. Diagnose software and hardware errors and compatibility issues. Provides enduser training and knowledge documentation. Provides remote PC support and troubleshooting. Provides status reports, incident and problem summaries, and project statuses as required. Provides desktop support for major campus locations and remote offices. Liaise with 3rd tier teams to ensure timely resolution of complaintss enduser IT issues and incidents, to ensure agreed to service levels to the business users. Project support to small scale projects from assessment to implementation. Carry out the coordination and implementation of various rollouts (version upgrades and patch management) of applications, hardware, and operating systems. Comply with and support ITIL changeincidentproblem management
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