Remedy Administrator

Description

Description of Roles a) Remedy Admin Total Experience 8 yrs. Remedy Experience 35 yrs b) Remedy Support Analyst Total Experience 5 yrs. Remedy Experience 23 yrs c) Skills implementation and administration experience Remedy IT Service Management, Remedy Service Desk, Remedy Change Management, Remedy Asset Management & SLA ManagementSystems Administration experience with solution with special emphasis on development/tailoring the data and workflows around each of these modules Must be familiar with API's used in the applicationMust understand Database terminology and structure Must be familiar in working with common components of a Database Must be able to perform server installations, upgrades, client installations, and upgradesMust be able to create an ODBC and other database connectionsBasic Web technology experienceExperience in data gathering, manipulation, analysis, and presentation using various tools such as Excel, Access, Powerpoint and SQL ServerUnderstanding of SQL databasesUnderstanding of Windows OS Platforms such as Windows Vista, XP, 2000/2003 Server, AIX, Solaris & Unix/LinuxWorking knowledge of network infrastructure D) Broad Responsibilities Provide technical and functional application support for the Remedy ApplicationRun routine maintenances procedures and health checks to insure the proper operation of the portal.Advise on and resolve chronic issues.Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. Manage/coordinate resolution of complex production support issues through completion.Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. Manage relationship/escalation to vendor Remedy as it relates to issues with configuration of the applications.Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow.Evaluate impact of patches to the application.Define and implement monitoring requirements to identify issues before they are reported by endusers. Maintain application support documentation.Act as oncall after hours support on a rotating basis addressing critical and highpriority issues opened for other business critical applications.Deploy and validate changes to production during nonpeak business hours.Train team members and provide guidance, as needed for shared oncall dutiesOther IT Support related tasks as deemed appropriate by management.