System Admin/Destop Support Expert

Description

Complete Description SA 2 Years of Relevant Experience 2 to 4 yearsPreferred Education 4 year college degree or equivalent technical studyRole Description All roles specified in SA 1 plus Responsible for operating and other system software.Responsible for upgrading the operating and system software and keeping patches current.Familiarity with fundamental networking/distributed computing environment concepts.Ability to do minimal debugging and modification of programs.Execute the disaster recovery/back up procedures and archiving procedures.Manage security for servers when required.Responsible for performance tuning, capacity planning, database administration, and fault management.Provide tier two support of the technical infrastructure.Coordinating efforts with vendors if tier three support is required.Responsible for ensuring high priority issues are resolved in a timely manner.Responsible for keeping the environment up and running.In many cases is responsible for identifying and reporting hardware problems.Capable of writing purchase justifications.Understands basic routing concepts.Identify and track issues, risks, and action items.Resolve and/or assist in resolving issues.Review, prioritize, and research service requests. Anticipate and resolve issues specific to the team.Determine time estimates and schedule for own work and resolve issues in a timely manner.Due to priority changes in our environment a cell phone is necessary.