Telecommunications Technician (Nortel PBX)

Description

Job Description The selected resources will perform one or more of the following Provide consultation and design services (Phone Systems) Coordinate installation, migration, consolidation, and support plans Ensure all projects delivery a quality product, on schedule with a completely satisfied customer Develop highlevel professional relationships with customer ensure delivering the required service(s) Documentation for configurations and processes The specific requirements for this contractor opening follow. Telecom Operations Administer changes to Nortel PBX systems Administer changes to Call Parrot Administer changes to Symposium Administer changes to Telephony Manager Administer changes to Element Manager Administer changes to Call Pilot Administer changes to Switchview Advise customer on best practices for Telephony Troubleshoot any Nortel PBX issue, ELAN, CLAN, Signaling Server, VoIP Troubleshoot any issue with Call Parrot Troubleshoot any issue with Symposium Troubleshoot any issue with Telephony Manager Troubleshoot any issue with Element Manager Troubleshoot any issue with Call Pilot Troubleshoot any issue with Switchview Astute at replacing hardware Astute at configuring and restoring software Familiarity with BMC Service Desk Express a plus Nontechnical Job Requirements Must be able to be in oncall rotation with existing staff which includes nights, weekends, and holidays. Must have a customer service demeanor as the position is customer facing. Must be able to clear a background check. Must be a team player and willing to come to the aid of other technicians. Must work hours as scheduled, which may be from 6AM to 3PM up to 9AM to 6PM. Must be able to work in a fast paced environment and able to handle changes in direction without issue.