Business Analyst

Description

Interact directly with multiple development teams, customers and other IT departments in the delivery of support services and metrics for the enterprise. Communicate effectively across multifunctional environment.Work with leadership, project managers and developers to design and develop application metrics in order to assess appropriate and auditable production integrity and quality. Create and maintain team statistics and metrics related to service levels and productivity.Develops and maintain, scorecards, briefing books and applications that provide reports and analytics to managementProvide support for development of departmental web based request forms and pages as requiredRequired Knowledge IT Technologies and ProductsSoftware Development Life CycleProcess ControlsAnalytical SkillsHelp desk proceduresProblem Solving TechniquesCustomer service skillsSix Sigma methodologiesCommunications SkillsOrganizational SkillsAbility to work under tight deadlinesWorking knowledge of metrics tools and processes, problem management tools and measurement model developmentWorking knowledge of web page design and development.Web Development Skills ( HTML, ,Net, CGI, Java, XML, VBA ) is a preferenceRequired Experience 2 years working with customer applications, Interfacing with IT and customer teams at various levels of the organization, and reporting to management on key activitiesExperience in the development of procedures and processes 2 or more years of metrics development and delivery experience5 years SDLC including waterfall and agile techniques and utilizing project management skills