Oracle WebCenter Suite Expert

Description

Job Duties Provide technical and functional application support which is built on Oracle Webcenter (formerly Plumtree and BEA Aqualogic ) product suite. Run routine maintenances procedures and health checks to insure the proper operation of the portal. Advise on and resolve chronic issues. Ability to understand custom code, trace errors and analyze system for design changes to ensure integrity, performance, accessibility, and recoverability of data. Manage/coordinate resolution of complex production support issues through completion. Work with other application support team members to troubleshoot issues and ensure operational readiness as it relates to integration with upstream and downstream systems. Manage relationship/escalation to vendor BEA as it relates to issues with configuration of the applications. Assist with proactive capacity planning for the Portal environment as usage and interdependencies grow. Evaluate impact of patches to the application. Define and implement monitoring requirements to identify issues before they are reported by endusers. Maintain application support documentation. Act as oncall after hours support on a rotating basis addressing critical and highpriority issues opened for other business critical applications. Deploy and validate changes to production during nonpeak business hours. Train team members and provide guidance, as needed for shared oncall duties Other IT Support related tasks as deemed appropriate by management.