Documentum Systems Analyst

Description

Primary Duties and Responsibilities Proactively suggest ways of improving system stability, availability, performance and reliability Provide Subject Matter Expertise in a core functional Application Support Discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc) Ability to prioritize and resolve multiple complex and critical issues. Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment. Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes. Assess critical path and assist in implementation of any project required by the business Available to provide 24 X7 support as required Secondary Duties and Responsibilities Transfer knowledge to other members of your team as well as across to other groups Assist in testing of new software as escalated Oncall rotation to support operational issues Minimum Required Skills / Competencies Functional/Technical Skills Proactively review infrastructure changes and assess the risk Communicate changes and potential risks Conduct selfdirected investigations into data irregularities, and proactively identify and resolve potential system problems Identify sources and trends of technical problems to prevent future occurrences. Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff. Resolve daytoday support issues ensuring effective and timely resolution. Resolve conflicts and trace errors Take ownership of the issues, through root cause analysis and resolution