Oracle UCM Expert

Description

Major Accountabilities Determine the Siebel system configuration requirements necessary to meet the business requirements in such a way as to minimize any custom code and keep the Siebel implementation as generic as possible Lead processmapping sessions and functional workshops Perform fitgap analysis and develop migration and transition plans for new implementations and system conversions Configure and customize Screens, Views, and Applets per business requirements using Siebel Tools and Siebel scripting Drive usability labs and conference room pilots, understand and incorporate learning into revisions Ensure requirements are understood and achieved by technical team Analyze and develop the requirements for data conversions and data loads using Siebel EIM Ensure completeness of test scripts and drive matrix system and unit end to end testing Provide initial training, technical support, and troubleshooting assistance on new Siebel software application related issues and resources. Experience 5+ years Functional Business Analysis experience Siebel 7/8 experience, and a minimum of 3 years experience with new Siebel system implementation/configurations in a Functional Analyst role. Involved at least 2 separate Siebel CRM implementations in a functional business analyst role Formal Oracle Siebel training, and Functional Analysis Training Selfstarter with the ability to work unsupervised, and direct the work of junior analysts Experience managing requirements largescale enterprise projects, Gap Analysis and Proof of Concepts Experience driving implementations of vendor software products from a functional perspective Experience with scope management, building estimates, and systems development methodology is expected. Experience with Agile methodology desired Ability to grasp new concepts quickly Exceptionally strong written and verbal communication skills Ability to interact comfortably with various levels of management Experience in Financial Services, Payment Processing, or Banking Industry a plus. The candidate will need to have experience with several of the following functional areas Customer Relationship Management Marketing Automation/Campaign Management, marketing / lead generation Product configuration (basic services and products) Marketing Resource Management Application integration with Siebel Oracle UCM and/or CDH Data migration to Siebel from legacy CRMs and/or custom applications Business Intelligence / Siebel Analytics Call center