Network Services Programme & Portfolio Manager

Description

The Network Services Programme & Portfolio Manager Consultant is responsible for delivering change in the ongoing development of the Customer's Americas network. The role works closely with project and service delivery roles within Customer's IT and network Vendors. This role is executed on behalf of the Customer base via network Vendors and the Americas IT Services group. The network infrastructure underpins all business processes and activities in the Americas. Also has responsibility for ensuring that service requests are being properly reviewed, prioritised and implemented. Key areas of activity include Program & Portfolio Management Accountability for programme and portfolio management of all projects delivered by Network Services for Customer, covering Data, Voice, Mobile, Conferencing and Others.Ensure Program, Project & SR deliverables meet agreed time, cost and quality measures.Detailed implementation planning and definition of work plans for all subtasks to achieve programme deliverables Definition of programme governance and production of regular reporting on programme & portfolio status.Input to Solutions Effectiveness to ensure fit for purpose solutions are implemented to ensure maximum benefit to Unilever business.Escalation point and relationship management for internal customers and vendors, in relation to delivery of milestones and project results. Ownership of all portfolio and programme deliverables and KPIs.Consolidates country business change requests/SRs and evaluates them for crosscountry applicabilityCreation and ownership of Risk, Issues and Dependency register impacting the network portfolio. Monitoring of budget relating to programme deliverables, providing regular update reports to Key Stakeholders. Key stakeholder relationship management of the key interfaces to relevant governance boards, IT management and business contacts.Contribute to the strategy development of the Network Services roadmap for Americas.Ensure the timely resolution of problems, arising in the implementation of new requests, calling upon the resources of other Americas IT Team member where required.Ensures deployment of appropriate solutions within Americas in line with the NSA roadmap.Works with the sourcing partners, the IT Business Partners, the Customer's PMO, and Unilever Cluster / Country IT leadership to review and prioritize service requests (SRs).Ensures that SRs are being completed on time and that related SLAs are being met. Escalates irresolvable issues to the SQMAccountability for gating NSA Projects into the Americas Project FunnelAccountability NSA Project Process and alignment with Americas IFLC.Ensures that monthly SR reporting package to be submitted to Unilever stakeholders is accurate and complete. Consolidates information from both internal retained operations and BT. Coordinates and works with the Regional Sourcing Partner Program Manager to ensure the reporting package is accurate and complete. Participate and support Regional and Global Governance Boards and Committees as requiredBuild strong crossregion relationships to ensure that solutions are fully understood, planned and executed by project delivery teams.Service Improvement Provides input on stakeholder satisfaction issues and works to manage SR performance expectations.Development and management of the SR governance processes which will guide and measure the relationship between Customer and the VendorReviews strategic changes to the supplier agreement and their impact on SR performance metrics and ensures alignment with the intent of the dealContribute to continuous improvement in the areas of project management and service request process and organizational development