Trading Floor Production Support Analyst

Description

Trading Floor support of Gain Capital's hightransaction, lowlatency FX trading systems(some FX knowledge is required)Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering) Work with various technology teams to lead problem resolution Work with our development and QA staff in testing, configuring, staging and deploying new systems to productionOwn and manage the incident response process. Must be able to escalate problems to appropriate engineering teams, while adhering to SLAsGeneral knowledge of FIX protocol and interfaces (internal Trading Systems leverage FIX)Monitor, Measure, Analyze and report parameters constituting the technology of GAIN's production trading environment. Monitoring our trading systems, nontrading applications as well as the underlying infrastructure (i.e. OS, Server and Network)Develop and maintain technical support documentation Escalate urgent problems requiring more indepth knowledge to appropriate internal or external resources. Work with counterparties to ensure daytoday operations are sufficientExposure to TCP/IP, firewalls and networking troubleshooting steps is a plusExposure to monitoring tools is a requirementPerform daily run book activities and provide daily shift turnover reports onCollect and report system outage data for trend analysisPerform post release testing after application upgrades and/or releases Exposure to SQL server and queries is a plus