IVR Expert

Description

IVR experience preferably Nortel/Avaya, VXML, JAVAJob Responsibilities Analysis, design and development of the IVR applications on Nortel/Periphonics MPS platform following full project lifecycle. Utilize MPS Developer (PeriProducer) programming environment to develop and support existing and new IVR applications. Interact with vendors and internal groups as part of support activities and new project implementations. Production support of the IVR applications and systems on an as required basis. Complete projects deliverables within set timelines and quality standards. Qualifications 4+ years progressive experience/responsibilities in the are of design, development and support of IVR applications on Nortel/Periphonics platform Experience with large scale IVR implementations Must have experience integrating IVR with various backend systems, databases, telephony interfaces and CTI environments Experience with Nortel/Periphonics MPS 500/1000 IVR platform Experience with Speech Recognition and TexttoSpeech C and Shell scripting SQL/Oracle Poweruser knowledge of Unix/Solaris Bachelors degree in Computer Science / Computer Information Systems or equivalent education or experience.