Call Center Program Specialists

Description

Description The ideal FCA (Fiat Chrysler Association) candidate will demonstrate outstanding written and verbal communication skills with a focus on prompt case resolution for our dealerclients and OEM stakeholders. We require a highly motivated individual who can operate in a fastpaced, startup environment as well as possessing an aptitude for case management and resolving complex and urgent dealer inquiries.Responsibilities Diagnose, engage, and resolve escalated inbound dealer emails and phone callsAbility to work with multiple OEM and CRM platformsCommunicate OEM digital advertising campaign guidelines to dealer program participantsTroubleshoot and partner with service providers to promptly solve dealer technical issuesProvide onboard enrollment and product cancellation support to dealerclientsDemonstrate commitment to OEM SLA requirements for problem resolutionPromote and encourage dealer participation in the Dealer Digital ProgramProvide a positive, solutionbased digital experience for our dealer partners Relevant Experience Excellent written and verbal communication skillsPositive attitude with strong phone presence and etiquetteAbility to work and communicate well with others in a fastpaced, high growth environmentIntermediate level or higher of computer proficiencyTake ownership of assigned tasks and responsibilitiesOutstanding work ethic and history of ontime attendanceAbility to conduct online research using different web browsers and mediaConsistently follow business rules within published company and OEM guidelines12 years of account manager and / or automotive industry experience helpfulPrevious experience with Five9 Call Center Software and Salesforce CRM is a plusDigital media experience or agency experience