ServiceNow Architect/ Lead Developer

Description

The Consultant will lead implementation of the ServiceNow IT Service Management platform in order to support the needs of the County. The platform should be built for global process with multiple agencies while allowing for agency uniqueness at the data level. The Contractor will be onsite working with all stakeholders conducting workshops and trainings during the implementation, User Acceptance Testing and GoLive post implementation services.The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following Enhance current Incident Management deployment per industry standardChange ManagementEnhance Problem ManagementIT Asset ManagementEnhance Service Request deployment per industry standardRelease ManagementService CatalogConfiguration ManagementInterface with ancillary systems and toolsDemand ManagementResource ManagementLDAP and Ping identity integrationImplement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio management.User training and support of the modules Responsibilities Enhance and Lead ServiceNow architecture, implementation of various modules in ServiceNow.Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reportingInterface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.Prepare and implement all deliverables for processes and workflow designConsults process owners with solution implementationPerform other duties as required