Systems Analyst

Description

Position OverviewPositions at this level require one to three years experience and successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are expected to perform a full range of duties with only occasional instruction or assistance. Positions at this level frequently work outside the immediate proximity of a supervisorKnowledge of Principles and practices of information systems as applied to a large and diversified public organizationMethods, materials, tools and equipment used in PC and midrange computer networking, repairs, and operationsPrinciples and practices of training program development and presentationPrinciples and practices of PC operation, maintenance and repairPrinciples and techniques used in interacting with PC usersPrinciples and practices of information systems as applied to a large and diversified public organizationPrinciples and practices of training program development and presentationSkill to Prioritize daily work activitiesImplement processes and procedures improving daily work activitiesCreate standard operating procedures and training documentation aidsRepair PCs and peripheralsSoftware Installation and repairNetwork Analysis and TroubleshootingITIL implementationAbility to Lead work priorities for a team of techniciansCollaborate with business partners on project initiativesDevelop new enhancements and features to improve daily site operationsMulti task and change team priorities on tasking as requiredProvide technical oversight in gathering requirements for new business needsWork with engineering teams on system designs and changesCreate and manage team schedules to support business operationsSolve complex technical problems impacting daily operationsWork cooperatively with users to provide basic direction and instruction with computer applicationsMaintain confidential data and informationAnalyze problems; identify alternative solutions, project consequences of proposed actionsCommunicate clearly and concisely, both orally and in writingAnalyze situations carefully and adopt effective courses of actionAbility to operate server hardware and softwareOperate and maintain Apple iOS and OSx hardwareOperate Windows based PC hardware and softwareExercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needsPerform highly skilled and complex PC maintenance, repair, analysis and testingPerform analysis testing and operations support for Windows 2018 R2 Active Directory and ExchangeUse independent judgment, initiative, and good human relations and problem solving skills in the application and follow through on decisionsEnsure compliance with and follow standard practices and procedures common to computer networking and information systems workEstablish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work