Business Process Engineer

Description

Job Description Business Process Engineer that can provide business process or systems support that may include duties such as root cause analysis, mapping of current processes or systems, iterative problem definition and hypothesized improvement opportunities. Experience using process analysis, process maps, and or other related methodologies and working with development team to identify process automation where available. May involve reengineering of existing processes and establishment of performance metrics and measures. Provide process engineering consulting services to support Desktop Service Operations service design & delivery. Initiatives underway to deliver a simplified and improved customer experience and reduced costs. Create highly effective and scalable processes, procedures, and workflows for the Desktop Services operations functions that support a timely, high quality user experience at a low cost. Job Requirements 3+ years Desktop Services and Operations Strong Quantitative & Analytical Skills Demonstrated experience supporting business process improvement projects Methodologies Demonstrated experience applying basic concepts of methodologies Provides clear concise communication with operations team and midlevel management. Ability to influence or negotiate with other functional areas Communicate and coordinate with Third Party Logistics Providers (3PL's) on processes, procedures, automated and manual workflows, and required elements to optimize workflows. Communicate and coordinate with Business Units and key IT Technical Teams to capture feedback and rapidly create operational improvements. Develop operational metrics, setting operational performance standards, driving results, and reporting the results. Develop transformational customer support processes for all Desktop Service areas. Own, drive, track, and report on the results of operational workflows ensuring proper workflow elements are in place for each team. Provide technical process/procedure direction and issue resolution Serve as the escalation point for unresolved process issues and proactive followup of outstanding support and operations issues Work closely with Service Manager, Project Manager(s), Architect and Technical Lead on evaluation and implementation of new process solutions and special projects. Knowledge, Skills & Abilities Required Strong leadership. Excellent interpersonal skills. Ability to work independently and facilitate process improvements in a cross functional team. Ability to work in a timeconstrained environment at a rapid pace. Ability to manage multiple priorities and ability to consistently meet specific, time sensitive tasks. Team oriented with high focus on customer service. Strong technical troubleshooting skills. Proven ability to work with remote technicians, technical vendors, and customers. Excellent writing and communication skills. 3+ years experience performing business process engineering in a technical environment. 3+ years experience performing information and systems analysis in a technical environment. 3+ years process/workflow mapping. 3+ years experience writing formal technical documentation such as functional specifications, training content, user manuals, and field deployment guides. Project experience using tools to improve operational processes. Experience performing statistical analyses of process data. Proficient with Microsoft Office products. Enjoys a very challenging, growth oriented opportunity. Flexible and committed to building a highperformance team. Skills ITIL 2+ Yrs. Microsoft Project 2+ Yrs. Microsoft Visio 3+ Yrs. Sharepoint 3+ Yrs.