Network Engineer

Description

Perform 24 hour network surveillance and alarm reporting utilizing network monitoring and surveillance software. In this role the ISIS NOC tech will document and analyze alarms, identify points of failure and see through to resolution any network failures working with or escalating to the appropriate department if needed Utilize, manage and maintain network and performance monitoring tools to ensure network reliability (Airwave, SNMPc, Solarwinds, Nagios, NavisCore, Netcool) Utilize element management systems (EMS) to monitor and manage the DSLAM network (Adtran, Alcatel, Calix, nextgen) Interface daily with our Internet Help Desk technicians and Leads and assist with BDSL, Metro Ethernet, Managed Router, WiFi, email, DNS escalations, and outage investigations. In this role, the ISIS NOC tech will be responsible for collecting, documenting, and analyzing customer trouble reports, NPANXX, POP and BRAS locations to isolate and resolve customer facing outages Take escalations from our Commercial NOC and respond to business customer escalations. In this role, the ISIS NOC Tech will be responsible for troubleshooting network routers and switches and ATM switches to isolate the trouble and take appropriate action to resolve Work with our Johnstown NOC and respond to escalations. In this role, the ISIS NOC Tech will be responsible for troubleshooting network routers and switches and ATM switches to isolate the trouble and take appropriate action to resolve. Work with field technicians and local management to assist in the resolution of equipment or network level outages Provide and manage internal communication of Major Service Interruption (MSI) outages for all of Frontier ISP network equipment and services Provide and manage internal communication of High Risk (HR) maintenance activity affecting Frontier ISP equipment and services by ISIS System Services, ISIS IP Networks, ISIS Data Support, Voice Planning, Traffic Engineering and Core Engineering Escalate to Tier 2 support (ISIS System Services, ISIS IP Networks, ISIS Data Support) as required for service specific network or equipment issues Facilitate escalation to Tier 3 support (Core Engineering, Voice Planning, WiFi Engineering) as required for service specific network or equipment issues Create, update, and validate core, regional and customer network maps and diagrams as needed Provision daily IP address assignments, allocate and provision IP assignments for RTO