Sr Systems Analyst (Support)

Description

Come join a growing, global commercial bank at the heart of the innovation, technology, green tech and life sciences space. We continue to expand our global footprint and our banking technology is at the core of everything we do. The IT Finance team is looking for an IT Senior Support Analyst. In this role you will lead application support and conduct detailed analysis with stakeholders, identify issues and present and recommend business solutions that meet sponsor/stakeholder needs. The IT system analyst will work closely with members of IT, Accounting, Finance and Business Analytics teams. This position will be responsible for advanced troubleshooting, business process and system analysis, research and problem solving skills to define root cause and provide solutions in cooperation with stakeholders, third party vendors and project team to meet business objectives. The candidate should be familiar and conversant with accounting and financial standards and Banking industry practices. The candidate should have an indepth accounting and finance knowledge and can provide thought leadership in the development of process and systems. This role will drive functional/technical issue resolution and systems support for Financial, Regulatory and External Reporting systems for Finance teams. This includes interaction with upstream applications including core banking, Datawarehouse and other source systems.The candidate will possess excellent leadership and communications skills, have a proven track record of delivering results, and have exceptional skills both as a team leader and project participant. The IT Senior Support Analyst partners with managers, end users, vendors, and internal SVB information technology staff to effectively understand issues faced, support applications and communicate and convey information to and across audiences. The role will document gaps in existing capabilities and defines opportunities to build systems based on current and future application platforms (e.g. Risk based profitability RAROC, Warrants, Regulatory Reporting tool etc.) that improve the business processes and accelerate critical business strategies.Primary Responsibilities (Example Functions, deliverables, duties, and management responsibilities)Perform systems analysis and application support associated with incidents, tickets, change requests, assessments and escalated production issues. Responsible for technical assessments, analysis, requirements, configurations, testing and implementation of incremental enhancements/change requests and other minor releases to SVB