Salesforce Business Analyst

Description

Description This position is to be the Principal IT Business Systems Analyst within the CVG IT organization focusing on Sales Enablement. Salesforce.com administration and design experience is a MUST HAVE. This position will be working with CVG Sales, Marketing and Commercial Operations teams understanding their critical business needs and translating into business and technical requirements. This position will work on strategic projects that will enhance existing processes/technologies as well as work on new efforts that align with CVG strategic imperatives. This position will primarily be focused on Salesforce.com (SFDC) and its linked systems. This customer relationship management (CRM) system is used for several key areas such as account/contact management, activity planning, sales planning/forecasting, data integration/reporting/analytics, campaign management and medical education. Responsibilities Shape strategic and tactical technology demand and provide dedicated functional support to the CVG businesses to enable them to execute their strategy and roadmap. Develop a detailed understanding of the SFDC core application architecture, as well as integrated applications such as SAP, Vendavo, Eloqua and data warehouses. Serves as a sales enablement system design liaison for functional enhancements. Facilitate interviews to gather formal business requirements, document current process, and design future state. Translate and document user requirement(s) into Functional Specifications or How It can be done in tools being used. Utilize SFDC Administrator skills to continuously deliver business solutions while maintaining existing functionality in a complex, global Salesforce org. Create test plans and validation plans. Design, propose and document Enterprise Change Requests (ECRs). Defines, documents and coordinates ECR testing requirements. Advises business team members on business process options. Analyzes complex issues and presents in easy to read process/data flows. Significantly improves existing IT processes. Documents and trains others on IT solutions and data designs. Work with team members across process areas (Sales, Commercial Operations, BI, Analytics, Finance, Marketing). Collaborate with global team to share best practices and avoid redundant effort. Analyze and help resolve system issues; recommend/implement timely solutions. Develop strong business acumen, including an understanding of Medtronic products, markets, competitors, customers, and business processes. SPECIALIZED SKILLS OR EXPERIENCE SFDC Administrator Certification strongly preferred Solid understanding of system design and development lifecycles Experience with SF1 mobile configuration, Apex programming, Visualforce pages, and Data Loader Strong project management skills and experience, and the ability to assemble and lead crossfunctional teams Ability to identify areas for process improvement and recommend/implement solutions Understanding of databases and how to extract/analyze data Proven creativity and problemsolving skills; ability to work around obstacles and solve problems with minimal direction