Service Now Architect

Description

The successful candidate will have prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Asset Management, Knowledge Management), ITOM (Discovery, Orchestration, Service Mapping), and Performance Analytics. This candidate will be the ServiceNow expert working with other IT professionals, vendors, and process owners to support, maintain, and enhance ServiceNow. Responsibilities Technical Lead for ServiceNow implementations in architecture, design, development, and implementation Advise on options, risks, and impacts on business processes and technical architecture Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget Demonstrate hands on experience with multiple implementations of ITSM and ITOM applications. Demonstrate hands on experience with designing and implementing integrations to 3rd party systems, such as SailPoint Lead ServiceNow upgrades to ensure zero impact to the business Leverage both proven and innovative technology approaches to solve challenging business problems Communicate with the customer in technical/nontechnical terms, understand their business requirements, and provide suitable solutions Design and implement client scripts, business rules, workflows, and otherwise configure or modify applications Collaborate with stakeholders to track, prioritize, and implement enhancement requests Coordinate and perform application upgrades in partnership with vendors and stakeholders Test applications and enhancements to ensure zero defects Develop and maintain procedural documents relating to the management of the platform Provide advanced application support to internal team members