LINUX Engineer

Description

DescriptionDaily, Engineers perform logical and physical provisioning, migration, and technical consultation to internal and external customers via telephone, live chat, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux operating systems, the web hosting industry, and virtualization in a serviceprovider model. Essential Duties and ResponsibilitiesServes as escalation from Level 1 supportPerform complex Linux systems administration tasks in a virtualized hosting environmentSolving complex troubleshooting issues on Linux platformsOn occasion, complete website and database migrations successfully and without errorsResolve technical and logical support inquiries via phone, chat, and ticketsContinually identify efficiencies for systems, processes and proceduresProvide technical solutions to customers to solve their problems Required SkillsAble to handle private and confidential information with physical and ethical careAble to administer hosted services, such as email clients/servers, FTP clients/servers, control panels, virtualization technologies, and web site migrations involving databasesAbility to work with MySQL at the command line a plusAble to confidently manage servers via the command lineAble to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communicationsAble to multitask, prioritize, and resolve multiple customer inquiries at onceAble to troubleshoot complex hardware and software issuesAble to work overnight, weekend oncall shifts as needed Technical QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the tools, systems and knowledge requirements in our environment today, but this list will change and grow Linux server installation, administration and troubleshooting.Load Balencer configuration and troubleshootingControl Panels Plesk, cPanel, Webmin (installation, administration, and troubleshooting)Web Servers PHP, Apache (installation, administration, and troubleshooting)Databases MySQL, Oracle (installation, administration, and troubleshooting)Content Management Systems Drupal, WordPress (installation, administration)Education and/or ExperienceHigh school diploma or general equivalence degree (GED) (required)Minimum three years performing Linux and Windows Systems Administration tasks (required)Minimum three years working in web hosting (preferred)Associates Degree or Bachelors Degree (preferred)