Voice Network Engineer

Description

Job Responsibilities Provide Tier 2/3 support interfaces with vendors to resolve all issues as required.Responds to issue escalation and service interruption as a confident technical leaderWorks closely with business partners, network planning/engineering, and VoIP vendors to design future VoIP services and provide operational and implementation issue resolution within the voice networkDevelops Runbooks for core resolution activitiesLooks for opportunities to develop automation for repetitive tasksDevelops monitoring solutions to alert teams on issues and ensure we maximise uptime.Provides Operation Support on & off hours, build and/or upgrade supportDevelops standard configurations, procedures and guidelines for selecting, installing and deploying integrated solutions and platforms within the VoIP environmentStays updated on industry and technology trends, available products and services in support of IP Telephony/ CollaborationProvide technical guidance and mentorship to more junior team membersRequirements Bachelors Degree in engineering, computer science, or related discipline preferred.Minimum 5 years experience with SIP/RTP, H323 and other VoIP protocolsMust hold working knowledge of SIP on an enterprise level. This includes knowledge of basic SIP call flow, experience with SIP traces, reading and understanding SIP captures and knowledge of SIP protocol and flows within the SIP environmentMust have experience with Kamailio/OpenSER/OpenSIPS SIP Registrar and/or other open source SIP proxiesExpert level knowledge of an Enterprise SBC. Experience with CUBE and/or Audiocodes SBCs is a plusA strong working knowledge of Cisco UCM is desirable but not essentialAbility to work in fast pace working environment with strong analytical and problem solving skills.Familiarity with contact center technologiesDemonstrates technical curiosity and an obsessive need to understand the root cause of an issueExcellent documentation & diagrammatic skillsExcellent interpersonal communication, written, verbal and presentation skillsTime Management, multitasking and prior project management skills essentialMust be self motivated and able to take initiative, a willingness to share knowledge and mentor junior colleagues a must