Support Specialist / system engineer

Description

Project Description Intel is outsourcing 2nd Level Support, 3rd Level support and the Service Component Enhancements for the Source Code Management with Git/Gerrit/Gitweb/TeamForge applications. Daily Responsibilities Deliver technical support to SW development teams resolving incidents reported by internal customers or provisioning services (migrating git repos, git/teamforge server administration). Support includes monitoring of incidents and their timely resolution. Creation of knowledge base articles upon incident resolution Enable / Maintain Git repo mirroring Introduce service component enhancements in conjunction with Git Product Owner such as o Design and maintain Git/Gerrit hooks o Develop scripts to automate administration tasks o Optimize TeamForge Git environment o Run validation tests before implementing changes o Creation of deployment documentation Create new solutions to automate manual processes Perform validation tests based on specified test cases Collaboration with local support providers and the central Helpdesk Communication regularly on status and progress Necessary Skills (Must Have) Experience in Software Configuration Management (SCM) tools usage and management, such as Git, Gerrit, Subversion, CollabNet TeamForge, or other industry standard tools as well as strong Linux and Windows administration skills. Additional Skills Desired (Nice to Have) At least 2 years of Git administration experience TeamForge experience a plus Experience with Gerrit Code Review