Windows Server Admin with Solar Wind Products.

Description

Installs, configures, and maintains application equipment and support application infrastructure environment. Determine application needs and incorporate them into the design and overall plan for application support. Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment. Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system. Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve. Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues. Documents, tracks and monitors the problem to ensure timely resolution. Responsible for customer service and enduser training. Familiar with a variety of the fields concept, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required. Works under general supervision; typically reports to a team lead or supervisor/manager Requisites 7+ years of experience managing a Windows server environment. Ability to work independently and as part of a team. Strong organizational, written, and oral communication skills. Experience with Solarwinds products (Orion, SAM, Virtualization Manager and DB analyzer) is preferred. Excellent trouble shooting skills with ability to determine the root cause of problems. Ability to understand technical and complex issues. Experience with Microsoft Windows Server 2003, 2018 R2, 2012, and 2012 R2 Experience with server and OS administration. Moderate knowledge of server/blade hardware (primarily HP). Experience with VMware (vSphere 5.0 and up) is beneficial. Experience with SCCM is a plus. Experience with Linux is a plus.