Desktop Engineer

Description

What you will be doing Identify deficiencies of both technical issues and business processes, elevates risk to team lead and/or reporting management, and propose innovative solutions. Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes. Perform system software and hardware upgrades and changes; including planning, scheduling, testing, and coordination. Monitor, measure, and test currentnew infrastructure products and services. Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations. Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Track workload, assign tasks, and mentor junior team members when appropriate.RequirementsBring it this is what you will need Associate degree in Computer Science or similar field. Bachelor degree preferred.Five years experience in the field of Desktop Engineering required.Citrix Xendesktop, Citrix Xenapp, and VDI experience required.Citrix Certified Engineer Virtualization is preferred.Microsoft SCCM, SCEP, SCOM, or MDT experience required.Microsoft MCSE is preferred.Extensive knowledge of and experience with Application packaging standardsImage management standardsSecurity hardening technologies and conceptsActive Directory group policy standardsNetworking concepts (DHCP, VLANs, ACLs, Firewalls, etc)Proven experience with project management and process improvementITIL concepts and processes (change management, quality testing, SLAs)Proven engineer experience research, analysis, planning, and implementation.Proven ability to handle multiple tasks and changing priorities is mandatory.Demonstrated strong verbal and written communication is mandatory.Demonstrated strong organizational skills and ability to handle shifting priorities.Exceptional interpersonal skills and ability to mentor engineers is required. (negotiation, teambuilding, positive thinking, cando attitude, and job flexibility)Must be an assertive team player with positive attitude and high energy level.Able to participate in afterhours oncall activities.