EDI Engineer

Description

Job DescriptionAs a member of Skechers USA IT team, this person will provide first and second level technical support on SKECHERS hosted EDI solution. They will respond to, and work directly with our customers, resellers and internal business units to resolve transaction processing issues and provide technical support and assistance on our Inovis (formerly Harbinger TLE) EDI solution. In addition to their daily support responsibilities, they will also assist in the development of SKECHERS EDI Technical Support documentation and contribute to the ongoing design and enhancement of our internal processing system.ESSENTIAL JOB RESULTSProvide frontline customer support for all SKECHERS EDI related systems. Responding to contact from SKECHERS customers and resellers via phone and email.Coordinate with SKECHERS internal business units (customer service, compliance, distribution center personnel) to define EDI implementation plan for new and existing EDI transaction sets.Extensive troubleshooting and problemsolving.Work closely with the IT development team to support and enhance software and system architecture.ADDITIONAL RESPONSIBILITIESAssist in the ongoing augmentation of SKECHERS automation platforms and systems in effort to reduce processing times and improve overall efficiency.Other duties as assigned.