Senior Application Support Engineer
Cadreon
Contract San Francisco, California, United States Posted 5 years ago
About Position
Senior Application Support Engineer (Contract)
$90.00 / Hourly
San Francisco, California, United States
Senior Application Support Engineer
Contract San Francisco, California, United States Posted 5 years ago
Description
Cadreon is IPG Mediabrands Ad Tech unit, responsible for developing bestinclass programmatic technology solutions. In a widely disparate technology landscape, we leverage bestinclass technology to deliver the most comprehensive, highestperforming programmatic solutions on the market. We provide extensive expertise for some of the best and brightest brands across our IPG Mediabrands agency partner landscape. Headquartered in San Francisco, Cadreon operates in 68 markets worldwide. Senior Application Support Engineer Cadreon is looking for a Senior Application Support Engineer to provide day to day application support for all applications and systems utilized by service delivery personnel in the US and International locations. This is a handson position for someone who has strong applications and technical aptitude, system and software operations skills, and likes to work in a dynamic and fast paced startuplike environment. Required Skills Application support lead role for all operational applications, systems and software environments across Cloud vendors and internal hosted across various service channels such as Display, Search, Mobile and Social Service Desk role to manage, prioritize and troubleshoot pipeline of issue tickets and application requests Support, collaborate, document and test with various application releases, patching, deployments, upgrades, and other application change management activities Manage escalations with external vendors and technology partners relating to Applications Operations Work with International support and customer teams to support operational needs Document standards, processes and procedures relating to best practices, issues and resolutions Respond to system generated alerts/escalations relating to any failures in the service environment Utilize Salesforce.com, Jira, and any other operational and collaboration tools to work with clients, partners and internal resources to provide timely incident/request response and support. Participate in the product development process by contributing operational requirements, and provide input of the impact of system features on the operational work flow Participate in discussions with partners and vendors to discuss operational aspects of system integration efforts Participate in any global Application Support functions, such as 24x7 pager coverage as needed. Required Experience 35 years of experience working in a senior application support or service support role, such as Tier3 application support engineer Prior experience supporting an array of customer audience applications and users, both internal and external facing Strong experience working with Java based web servers and applications required Strong experience working with both Windows and Linux environments required Background working with relational database systems such as SQL Server, Oracle and MySQL Handson proficiency in scripting languages such as SQL, Shell scripting, Perl etc. is required support experience or domain knowledge highly valued Ability to distinguish between critical and noncritical issues; strong triage and problem solving skills Ability to communicate the level of importance of issues, including to internal development team, offshore teams and external vendors Ability to work with/in a multicultural global environment BS Degree or equivalent work experience Familiarity with foreign languages is a plus
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