Salesforce Administrator

Description

Job DescriptionThe Salesforce.com (SFDC) Administrator at Workday is part of the IT Team that is responsible for the Salesforce implementation at Workday. Our Salesforce Administration team enables continuous improvements to the application and supports our Sales, Marketing and Services business partners by responding to issues, instituting appropriate security, identifying new functionality and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.Responsibilities Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc. Manage the queue to provide prompt support to end users to resolve issues with Salesforce and related applications. Interface with end users to understand feature requirements and/ or address support issues and work collaboratively with our Analyst and Development teams on more complex requests & issues. Quickly identify business risks, inefficiencies, issues and opportunities related to Salesforce application administration. Create documentation, maintain standardization and look for ways to continuously improve processes & procedures.Skills/Requirements Bachelors degree in Computer Science, Business Management, Management Information Systems or related field or equivalent experience required. 5 + years of hands on experience with Salesforce implementations, testing & support. Salesforce.com Administrator Certification REQUIRED Strong technical and functional proficiency in Salesforce administrative tasks including, and not limited to Profiles, roles, security, workflows, validation rules, triggers approvals, advanced formulas, custom objects, reports, and dashboards. Experience documenting and analyzing processes, procedures, and/or policies. Selfmotivated, flexible, team player with solid multitasking, time management & organization expertise with the ability to manage multiple and often changing priorities. Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with crossfunctional business partners and technical teams. Demonstrated ability to learn and embrace new technologies, applications, and solutions.