Application Support Engineer

Description

Receive and resolve escalations from the Operations Center Analysts.Receive and resolve application escalations from Tier 1 third party vendors personnel.Provide Subject Matter Expertise (SME) level of application level issues.Responsible for attending project meetings and facilitating meetings as required.Responsible for understanding system/application topology to include interfacing systems.Responsible to attend strike teams as an escalation point.Responsible for providing KBAs.Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2.Responsible for creating and maintaining documentation related to applications and application issues.Responsible for documenting issues that are awaiting code releases to resolve.Responsible for attending training on applications and technical skills.Works with IT groups, Vendors and Business users.Escalates issues for resolution (and provides followup) to Tier 3 (MGM Enterprise Architecture, Inhouse Development staff, Infrastructure Engineering, OEM and application vendors).Provide technical leadership to more junior application engineers.Provide high level knowledge and mentoring in version control systems.Provide high level knowledge on the following platforms AS400, Dell, HP, and/or Tandem/Stratus.Provide high level knowledge on the following operating systems/technologies OS400; Windows 2003, 2018 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation.Provide high level knowledge of core Java principles and possess Java diagnostic expertise.Perform other job related duties as requested.Required Bachelors degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field; or equivalent work experience.At least 4 years of experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported.At least 4 years in an application and network support role with a demonstrated track record of development of more and more complex solutions.At least 4 years of experience in Information Systems working with the following systems IBM AS400 series, AIX, UNIX, Windows and Sun Micro systems, TCP/IP and SNMP network protocols.Experience with corporate source systems/files (i.e. Payroll, Human Resources, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments and Time & Attendance).Experience with multi source system databases (e.g. DB2, SQL Server, or Oracle).Working knowledge of ITIL processes.Working knowledge of system error messages and resolve system related problems.Excellent customer service skills.Have interpersonal skills to deal effectively with all business contacts.Professional appearance and demeanor.Work varied shifts, including weekends and holidays.High school diploma or equivalent.Able to effectively communicate in English, in both written and oral forms.