Salesforce Administrator

Description

Job purposeThe Salesforce Administrator will configure and maintain the Salesforce platform to ensure delivery of high quality solutions to meet business needs for all departments and external communities using Salesforce. The Salesforce Administrator is an integral part of the IT team. The Administrator is responsible for providing Salesforce production support, managing Salesforce queue and leading production releases, training, deployment, testing, and technical administration of the Salesforce.com environment.The Administrator is the first responder in IT for Salesforce related tickets and ensure maintenance SLAs and document procedures.The Administrator will carry out releases to UAT and provide overall health check monitoring. The administrator coordinates and manages training sessions for new releases and ongoing improvements.Job Requirements Undergraduate degree required; degree in related field (computer science, information systems, engineering, business administration) preferred; Advanced/graduate degree desirable. 57+ years of postundergraduate work experience in business analysis, sales or business operations/enablement and/or information technology. 35 years of work experience in CRM platforms (Salesforce.com required) and database design/management. Salesforce Admin 201, Sales Cloud and/or Developer certification required. Experience supporting both development and production environments. Experience using Salesforce.com data tools (Data.com, AppExchange, Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE, etc.). Thorough knowledge of cloud based SaaS solutions, web services architecture, object oriented programming and MS Office. Experience integrating salesforce.com with other applications. Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization. Organized, with the ability to manage multiple projects simultaneously and meet deadlines. Ability to flourish in a dynamic, fast paced environment. Knowledge of the IB, IB Programmes or being an IB Alumnus is a plus