Database Support Manager
National Geographic Society
Contract Evanston , Illinois, United States Posted 5 years ago
About Position
Database Support Manager (Contract)
$90.00 / Hourly
Evanston , Illinois, United States
Database Support Manager
Contract Evanston , Illinois, United States Posted 5 years ago
Description
ResponsibilitiesDatabase Relationship Management Maintain relationship with our primary database providers to ensure needed enhancements and smooth operations of the system are maintained. Be the internal contact for users to provide support and escalate to vendor contacts if unable to handle internally. Confer with supervisor on project management and plans for using development hours to maximum efficiency without exceeding monthly prepaid hours to create system improvements to support system users. Plan and coordinate with our database providers on new integrations with telephony systems, other databases, or customer contact solutions.Database Accuracy and Quality Control Be primary liaison with staff managing NGPs database warehouse, striving to improve their analytics capability based on information being sent from our database to theirs, as well as developing an improved process for receiving information from their database to minimize duplicate contacts.Review data daily for accuracy and make necessary corrections or ensure individuals inputting the data make the corrections. Monitor data from multiple integrations into our database to ensure that there are no gaps in data flowing into the system.Data Entry and Reporting Perform data entry on a daily or seasonal basis to support web/marketing/product teams with new trips, departures, marketing, and financial information. Pull data and analyze as needed to support overall department with marketing, financial, or other reporting needs; work with database provider to automate reports as appropriate.Systems Documentation, Training, and Support Work with Operations team to develop and maintain training documents for users, and detailed documentation of specifications for the modifications and specializations created in the system for different business product lines. Create training materials for new NGE and call center staff for using database systems. Be a resource for NGE/Call center staff to assist with questions, run reports and troubleshoot technical issues. Manage internal relationships by responding to support requests in a timely manner.Additional Technology Support Support members of the Operations team with other technological tasks such as management of email accounts used by tour operators, proactively recommending or researching solutions to improve efficiencies. Participate in departmental goals for improved technology systems. Assist Senior Manager of Business Operations to direct and manage new projects as they come up.QualificationsBachelors degree in IT or Computer Science preferred.Demonstrated experience and technical expertise with 14 years of related experience.Background in travel industry a plus, particularly with regard to reservations and operational database solutions.English required.Ability to convert business needs to actionable plans leading conversations between nontechnical and technical folk.Working knowledge and passion for working in database systems is essential. Direct experience with Microsoft Dynamics, Peak 15, QuickBase, or other CRM software a plus. Expect working knowledge of Microsoft Word, Office, Excel, PowerPoint, and common Internet browsers and applications. Capacity to stay current on emerging technologies and international data compliance and security considerations (e.g., GDPR) desirable.The ideal candidate will possess strong attention to detail, critical thinking, communication and troubleshooting skills coupled with a strong security awareness and penchant for continuous improvement. Experience with managing database solutions is highly preferred.Detail Orientation Attention to detail is critical. Unwavering accuracy, excellent and systematic organizational skills, and flawless attention to detail is necessary.Analytical and Problem Solving Skills Demonstrated ability to anticipate problems, find creative solutions to challenging situations, and present complicated technical information in a clear and simple manner.Organizational Skills The candidate must be highly organized, able to multitask, and manage several projects at the same time. Needs the ability to work with minimal supervision.Work Ethic Ability to work independently and as part of a team. Must be result and delivery oriented, with a keen interest on quality and the ability to meet deadlines. The candidate must be willing to lend a hand with any urgent task that may arise. A positive attitude is essential and a key to be successful in the position.Customer Service Orientation Commitment to delivering the highest level of quality and service to internal colleagues and partners.
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