IT Manager

Description

Job Summary The Area IT Manager is a critical role within the sbe entertainment group and the IT team. This role will be based in the Miami Beach and Miami Downtown areas and will work closely with the hotels and restaurant / nightlife venue management teams while maintaining a direct reporting line to the Corporate Director of IT.The individual in this role must perform both strategic and tactical roles to execute and oversee support all elements of technology present at these locations. The role will be required to manage existing 3rd party providers for both applications and infrastructure at all locations (with associated SLAs) and liaise closely with finance, operations and Sales & Marketing departments to efficiently implement all requirements. In addition, this role will work with development and opening teams to contribute to the success of new location activations.This position will lead a team of 4 (Area IT Manager, Asst. Area IT Manager and 2 Area IT Support Specialists) and take overall responsibility for support of technology in the front of house and back of house, all compliance and security operations and project implementation and management.A critical component of this role is the ability to act as a single point of contact partnering with peer department stake holders, gathering business requirements for initiatives, developing a solution set, and executing the tasks to deliver the solution. Extensive experience and detailed knowledge of hospitality systems, processes and business requirements is required.ResponsibilitiesManage 3rd party support providers for applications and infrastructureManage projects and implementations related to ongoing PCI compliance effortsEnsure support is provided to all Miami locations in a balanced manner, measuring support resolution metrics and ensuring after hours / emergency support is reliably providedResolve PCI issues as identified by PCI auditsAssist with the identification and implementation of new technology to satisfy business requirementsCollaborate with the Corporate Office to Roll out new IT and security initiativesPlan and track CapEx and OpEx IT budgetsComplete annual IT and PCI audits on siteOversee the purchasing process for all hardware and softwareManage vendor relationships, communications, and support issue escalationsMaintain the IT business intelligence platform with current information and documentationProvide tier 2 technical support as requiredAdhere and enforce sbe SOP and IT security standards, practices, and requirementsEnsure all data is correctly backed up and tested for restorationPartner with crossdepartmental peers to continually drive improvement in current and new processesDevelop, test, and implement required system enhancements, updates, and upgrades in support of systems and processesContinually review system reporting and key performance metrics to ensure system generated financial and operational reporting provides business users with accurate and useful informationProvide user training for hardware/software products as required