IT Help Desk Specialist
Massachusetts Mutual Life Insurance Company
Contract Springfield, Massachusetts, United States Posted 5 years ago
About Position
IT Help Desk Specialist (Contract)
$60.00 / Hourly
Springfield, Massachusetts, United States
IT Help Desk Specialist
Contract Springfield, Massachusetts, United States Posted 5 years ago
Description
Skills 1 2 years ACD, high volume call center environment experience1 2 years first level Technical support experienceStrong knowledge of the following supported products and platforms Windows 2000, XP, Vista, Win7 & Windows 8 Operating Systems and Microsoft Office Suite 20032010Proficient understanding of Mac OSX Operating SystemProficient understanding of the following mobile devices and platforms Android and iOSFamiliarity with VPN tools and remote support tools such as MS Lync, Webex, or TeamViewerWorking knowledge of issues/request ticketing system preferredRequired Skills SVCIBM SVCRole Characteristics Exhibits exceptional Customer Service soft skillsPossess strong written and oral communication skillsDemonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solutionIllustrates high attention to incident description, detail, and impactSelfmotivated and goaloriented, capable of working in a fast paced and changing environmentGood analytical and communication skills, sound judgment, and the ability to work effectively with all support areasCall center environment experience
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