Business Analyst - Lawson

Description

Job Specific and Unique Knowledge, Skills and Abilities Demonstrates project management skills by using the NGHS project management methodology Demonstrates well developed and proven organizational, problem solving, analytical and time management skillsDemonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issuesDemonstrates strong communication skills, both written and verbal. Includes customer interactions and technical documentationDemonstrates leadership skills by mentoring other team members and resolving complex problemsWorks independently with users to define concepts and under direction of project managersStrong analytical and product management skills, including a thorough understanding of how to interpret customer business needsand translate them into application and operational requirements.Application Consultant providing leadership for capital and operational budgetsMust be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrentlyAble to develop and maintain good working relationships and to interact positively and productively with teams within the department and outside of the department. Essential Tasks and Responsibilities Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in solving complex problems.Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionalityDevelops and executes a standardized methodology for testing major system functions before system changes/upgrades are moved to production environmentPerforms includes installation, configuration, maintenance, training, reporting and production support for business applicationsLeads project and develops / executes the NGHS project management methodology for a business application projectDevelops and maintains support manual material related to implementation of system changes like routine updates, troubleshooting, issue resolution and product enhancementsCoordinates resources as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involvedDevelops an understanding of customer operations/ department operations and systemsFacilitates reporting information from source systems using the most appropriate tools including Crystal Reports, Business Objects, MS Access, HBI, Qlikview, SAS etc. for users and managementLeads committees, projects and initiatives (i.e. Lean and Six Sigma) as appropriate to support achievement of department and organizational goalsDemonstrates a knowledge of the changes in the healthcare industry, federal regulations and vendor activities for various business applicationsProvides exceptional customer service to external/internal requestsProvides on call support to end users and the ITS department Intensity of WorkOther duties as assignedProvides Department leaders with effective redesign of processes.Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysisCritically evaluates information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from lowlevel information to a general understanding, and distinguish user requests from the underlying true needs.